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How to set and pay commissions to your sellers

A seller earns a commission on each booking credited to them: made through their link, sold in TourTask Sales, or given them in the booking's Commissionee field. Who your sellers are and their links: see Sellers.

Set your commission


  1. 1

    Open the page

    Go to Configuration → Commissions.

  2. 2

    Set the default

    Under Default commission, choose the Commission: Percentage of the booking, Fixed amount per passenger or Fixed amount per booking. Then enter it.

  3. 3

    Change single tours

    Under Rates per tour, give a tour its own Percentage of the booking or Fixed amount per passenger. An empty cell keeps the rate shown in grey, and 0 pays nothing for that tour.

  4. 4

    Save

    Click Save at the bottom of the page.

The default commission, and one tour paid per passenger

A fixed amount per passenger has an amount for each age group: type the adult amount, and TourTask suggests the others.

How the amount is worked out


A percentage is worked out on what the customer paid, after discounts. A fixed amount per passenger is paid for each passenger on each tour of the booking. For a booking of two adults and a child, paid 300 USD:

RateCommission
Percentage of the booking: 10%30 USD
Fixed amount per passenger: 8 USD an adult, 5 USD a child21 USD
Fixed amount per booking: 15 USD15 USD

When several rates could apply, the most specific wins: a seller's own rate for the tour, then the seller's own terms, then the tour's rate, then the default.

A seller's own terms


On a seller's Commissionee tab, under Users → Manage: Same as everyone follows Configuration → Commissions, Completely separate terms gives them a commission of their own, and Per-tour exceptions their own rate for single tours. Sellers with their own terms are named at the top of Rates per tour.

Several currencies


If you sell in more than one currency, Amounts in picks the currency of the fixed amounts you see and save. Set them in each currency: a booking earns the amount in its own currency, never converted, and can't be paid until there is one.

Pay a commission


  1. 1

    Open the page

    Go to Economy → Pay → Commissions. A booking is listed once it is fully paid and its tour has ended.

  2. 2

    Choose the bookings

    Tick Paid on each booking, or click Check all. A table below adds them up for each seller.

  3. 3

    Pay

    Click View and pay, leave Send e-mail notification on to send the seller the details, and click Pay now.

Pay now records a payment you made yourself: no money moves through TourTask.

Why this amount?


Click ? beside an amount to see How it was calculated, one line per charge, Which rule applied, with the rates it beat, and any Warnings. Once the commission is paid, it shows the amount as it was paid, even if you change your rates later.

The Why this amount? dialog of a booking whose seller isn't registered yet

When a commission can't be paid


The amount shows the reason in red, such as a missing rate for an age group or no amount in the booking's currency: fix it on Configuration → Commissions. A person who isn't a seller yet reads Please register user as commissionee in Users: switch on Commissionee on their user under Users → Manage.

A booking whose seller isn't registered yet

Questions we get asked


No. Agents book at prices of their own: see Agents and agencies.

No. A booking is listed only once it is fully paid and its tour has ended, and a cancelled booking never is.

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