Online payments and deposits for tour operators

TourTask connects each gateway to your own account with its provider, so the money goes straight into your accounts. You therefore need an account of your own with each provider you use.

Open one with any of the payment gateways TourTask supports, then go to Configuration → Payment options.

1. 1

   Open the gateway's card

   Click the provider's card under Payment gateways. If it is missing, choose Show all gateways.

2. 2

   Add it

   Pick the Country (if asked) where your provider account and its bank account are, and the Currency to charge in. Press Add: neither can be changed later, and bookings in another currency are converted.

3. 3

   Create the webhook, if needed

   Create one in the provider's dashboard for Stripe, Stripe Elements, Apple Pay, Google Pay and Adyen: each needs its own. Each gateway's guide gives the address: Stripe, Stripe Elements (also for Apple Pay and Google Pay) or Adyen.

4. 4

   Enter your credentials

   Paste your keys from the provider under Authentication. Each field saves when you click away.

5. 5

   Activate it

   Press Activate once every field under Authentication is filled in. Travellers can now pay with the gateway.

6. 6

   Test it

   Pay a small real booking with it, then refund the payment. Stripe's terms forbid this: test Stripe, Stripe Elements, Apple Pay and Google Pay without paying, as their guides show.

With a bank transfer, Global66, Wise or Zelle, travellers pay straight into your account. Add one under Transfers with Add payment method and switch on Show on booking page. Each payment counts once you press Confirm payment on its booking: see how to accept bank transfers.

Travellers see your payment methods in the order of their cards under Configuration → Payment options: drag a card by the handle on its left edge to move it. Gateways and transfer methods are two lists, each with its own order. On a method that takes card details on your booking page, Open by default shows it first, with its card form open.

With a deposit, travellers pay a percentage now and the rest later, on the same booking page: see Deposits.

On the booking, open the payment's ⋮ menu and choose Refund payment. Refund via Stripe (or your provider's name) sends the money back to the traveller. Mark as refunded only records money you returned yourself.

Once your business has a tax rate under Taxes, each payment and refund on a booking whose lines have tax gets a receipt: a PDF with the tax it includes, by rate, numbered after the payment. Your customers download theirs on their booking page, as a Payment receipt or a Refund receipt, and the e-mail of each payment links there. You download any of them with Download receipt in the payment's ⋮ menu on the booking, or on Bookings → Payments. A receipt is not a tax invoice: for a business registered in Spain, Portugal, Italy or Greece it says Not a tax invoice. Payments and refunds on a test booking get no receipt.