Online payments and deposits for tour operators
Travellers pay for their bookings online, straight into your own accounts with providers such as Stripe, PayPal and Adyen.
Online payments at a glance
Your own accounts
Travellers pay into your own provider and bank accounts.
Confirmed automatically
A gateway payment marks the booking paid.
Cards, wallets and PayPal
Stripe, Adyen, PayPal, Apple Pay, Google Pay and more.
Pay on the booking page
Card fields, Apple Pay and Google Pay keep travellers on the page.
Buy now, pay later
Affirm, Klarna, Afterpay and Clearpay pay you upfront.
Bank transfers
Travellers pay into your account; you confirm it.
Deposits
A share now, the rest later.
Refunds from the booking
Refund through the provider, or record a refund you made.
Setting up a payment gateway
TourTask connects each gateway to your own account with its provider, so the money goes straight into your accounts. You therefore need an account of your own with each provider you use.
Open one with any of the payment gateways TourTask supports, then go to Configuration → Payment options.
- 1
Open the gateway's card
Click the provider's card under Payment gateways. If it is missing, choose Show all gateways.
- 2
Add it
Pick the Country (if asked) where your provider account and its bank account are, and the Currency to charge in. Press Add: neither can be changed later, and bookings in another currency are converted.
- 3
Create the webhook, if needed
Create one in the provider's dashboard for Stripe, Stripe Elements, Apple Pay, Google Pay and Adyen: each needs its own. Each gateway's guide gives the address: Stripe, Stripe Elements (also for Apple Pay and Google Pay) or Adyen.
- 4
Enter your credentials
Paste your keys from the provider under Authentication. Each field saves when you click away.
- 5
Activate it
Press Activate once every field under Authentication is filled in. Travellers can now pay with the gateway.
- 6
Test it
Pay a small real booking with it, then refund the payment. Stripe's terms forbid this: test Stripe, Stripe Elements, Apple Pay and Google Pay without paying, as their guides show.
For Stripe Elements, Apple Pay, Google Pay and Adyen, only the webhook marks a booking paid.
Bank transfers, Global66, Wise and Zelle
With a bank transfer, Global66, Wise or Zelle, travellers pay straight into your account. Add one under Transfers with Add payment method and switch on Show on booking page. Each payment counts once you press Confirm payment on its booking: see how to accept bank transfers.
Deposits: pay part now, the rest later
With a deposit, travellers pay a percentage now, then the rest in a single payment on the same booking page. Turn it on with Allow customers to pay a deposit under Configuration → Bookings → Deposit.
TourTask sends no reminder about the balance unless you set Full payment due in the booking's Economy section. The day after that date, the traveller gets one reminder e-mail.
Refunding a payment
On the booking, open the payment's ⋮ menu and choose Refund payment. Refund via Stripe (or your provider's name) sends the money back to the traveller. Mark as refunded only records money you returned yourself.
After Cancel booking, TourTask can no longer refund through the gateway: use the provider's own dashboard.
Questions we get asked
They show only on devices with the wallet, and only on addresses registered in Stripe under Settings → Payment method domains. Register each address travellers book on, such as your website, yourname.tourtask.com and your TourTask website. example.com and www.example.com are two entries.
Yes: set the gateway's Surcharge, from 0% to 10%. Travellers see it before they pay.
TourTask takes no fee per payment. Its price is a monthly commission on your bookings, with a minimum monthly fee: see the pricing page. Payment providers charge their own fees.