How to accept bank transfers, Global66, Wise and Zelle
Offer a bank transfer, Global66, Wise or Zelle on your booking page, then confirm each payment when it reaches your account. You need the details of the account travellers pay into.
How a transfer payment works
Your details on the booking page
The traveller sees your account details and the booking number to quote as the reference.
The traveller pays
They pay from their own bank or app, then press I have paid.
You confirm
You check your account and confirm the payment. Until then, it does not count as paid.
Add a transfer method
- 1
Add the method
Open Configuration → Payment options. Under Transfers, open the Add payment method list if it is closed, and press Add next to the method you want.
- 2
Enter your account details
Choose the Account country and Account currency, fill in the fields under Payment instructions and press Add. Copy the details from your bank or app: TourTask cannot check that the account exists. Travellers see everything you enter.
- 3
Choose whether to ask for a receipt
Set Proof of payment on the method's card to Not requested, Optional or Required.
- 4
Show it on your booking page
Switch on Show on booking page on the same card.
- 5
Choose who gets the e-mails
Open Configuration → General and, under Notifications, add the staff who check your account to Successful booking payments. They get an e-mail each time a traveller declares a payment; with nobody on the list, nobody is told.
Confirm a payment when it arrives
When a traveller declares a payment, the booking shows it under Pending payment claims, marked Awaiting review.
- 1
Open the booking
Press Manage booking in the Payment declared e-mail, or open the booking yourself.
- 2
Check your account
Look in your account for the amount and the booking number the traveller quoted. Go by your account, not by a receipt.
- 3
Confirm the payment
Press Confirm payment. If a different amount arrived, such as a transfer short by a bank fee, change Amount received. Press Confirm payment again.
- 4
Or reject it
If nothing arrived, press Reject payment instead, write a Rejection reason for the traveller and press Reject payment again.
Questions we get asked
On the booking, press Register payment, choose the transfer method, enter the amount, press Confirm and Save the booking.
Yes. The traveller declares what they sent and you confirm it; they declare the rest later the same way.
Yes. On the method's card, press Add account: each account has its own country and currency, and the traveller picks one. When an account's currency differs from the booking's, the booking page shows the Amount to send in the account's currency.
Send the money back from your bank or app. Then, on the booking, choose Refund payment in the payment's menu, enter the amount, press Confirm and Save the booking.
No. A transfer method never adds a surcharge: its Fixed fee and Percentage fee only record what the method costs you.
Better not. Every transfer waits for you to confirm it, while a card gateway records the payment by itself: see online payments.