The e-mails TourTask sends your customers, and when
TourTask e-mails your customers from the moment they book until after their tour. Each e-mail goes out in the customer's language, under your logo and brand colour.
The e-mails a customer gets
Booking confirmation
When they book online, or when you click Send e-mail after creating a booking. Their vouchers come attached.
Payment confirmation
When they pay online, or when you click Send e-mail after registering a payment.
Pre-arrival e-mail
Three days before their first tour, with their program and your travel information. A booking made later gets none.
Payment reminder
Once, the day after a Full payment due date you set on the booking, if money is still owed.
Review request
Some hours after the tour, once you switch it on. See Reviews.
Follow-up e-mails
Days or months after the last tour, written by you. See Follow-up e-mails.
Cancellation
When you cancel a booking and tick Send cancellation email to client.
Confirmed or declined
A booking that waits for your confirmation gets its own e-mails: see Confirm bookings.
What the booking e-mails show
Booking and payment confirmations, the pre-arrival e-mail and cancellations show the booking's program. These parts come from your settings:
| Part | Where you set it |
|---|---|
| Your logo and brand colour | Configuration → General |
| The Passenger details table | Configuration → Passenger details |
| The Lodging line, for a tour that picks customers up there | Lodging |
| Your travel information (never in a cancellation) | Tour information |
| Your contact details, on the attached vouchers | Configuration → Business profile |
Questions we get asked
Not the e-mails themselves. Add your own words as travel information, or below the review request's button. Follow-up e-mails are written entirely by you.
No. Every booking gets it three days before its first day, unless it was made later than that.
From review requests and follow-up e-mails, yes: each has an unsubscribe link, and unsubscribing from one leaves the other. E-mails about their own booking have no such link.