How to register with Civitatis and connect TourTask

Civitatis, founded in Madrid in 2008, is the leading marketplace for tours and activities in Spanish and Portuguese. Its travellers come mostly from Spain, Portugal and Latin America, and book in their own language.

Civitatis has no fixed costs: it takes a commission on each booking, agreed with you. It connects to TourTask over OCTO, so it books on your live availability and prices, and its bookings land in TourTask with all your others.

Civitatis does not list the same tour from two suppliers. It turns down most applications, mostly where a destination already has enough of that kind of tour. So pitch what it lacks:

• ✓Search civitatis.com for your destination and see what is already sold there.
• ✓If your tour is already there, offer something it does not have: another route, a private version, another time of day, or a combination with another activity.
• ✓Guide it in Spanish or Portuguese if you can, not as one language among several: Civitatis travellers want a tour in their own language.

1. 1

   Open the registration form: civitatis.com/en/providers/register. It is also in Spanish, Portuguese, French and Italian.

2. 2

   Fill in Your access information and Company Data.

3. 3

   Under Service details, add your destinations in Civitatis destinations in which you operate. Describe each tour in Services that you wish to sell, saying what makes it different.

4. 4

   Answer Type of service, Minimum participants and Free cancellation up to as you sell your tours today, and tick the languages of your guides in Language/s of the services offered.

5. 5

   Under Do you use any management software? choose Yes (1). Then, under Which?, choose Octo (Ventrata, Peek, Xola...) (2).

6. 6

   In Commission on the Civitatis official price. (%), enter the commission you offer Civitatis on each booking. Note the rate you agree: TourTask needs it later.

7. 7

   Tick the privacy and sustainability policy box and click Request registration.

1. 1

   Civitatis's product team reviews your request. How long it takes depends on the destination and the kind of tour: log in to the Civitatis provider area to see where it stands.

2. 2

   Once accepted, validate your registration online and accept Civitatis's general conditions of collaboration. Civitatis then asks for your company certificate, a bank account ownership certificate and proof of your liability insurance.

3. 3

   Send Civitatis your descriptions, photos and schedule: Civitatis writes your activity pages itself, from what you send.

1. 1

   Go to Channel manager → Online travel agencies → Civitatis and click Start integrating.

2. 2

   Choose Generate API key in the page's ⋮ menu and copy the API key: it is shown only once.

3. 3

   Send the key to your contact at Civitatis, and say that your reservation system is TourTask. Civitatis connects your account and links its activities to your TourTask products.

• On the Civitatis page, in Product pricing, turn on the switch at the start of the row of each tour and package you sell there. New tours and packages start switched off.
• Each product has a default option. To sell another variant too, such as another language or pickup point, add an option through Manage, in the product's ⋮ menu on the Online travel agencies page.
• Civitatis is offered no add-ons as extras. To sell one, add an option that includes it: its price is then part of the option's.
• A package is one product on Civitatis: a booking of it books all its tours together.
• When Civitatis asks which TourTask product and option match each of its activities, send it their codes: Copy code, in the row's ⋮ menu, copies them.

TourTask sends Civitatis your prices, so you never enter them at Civitatis.

1. 1

   On the Civitatis page, under General pricing, enter the rate you agreed in Civitatis commission.

2. 2

   Keep Cover commission, or choose Custom markup: see Channel prices.

3. 3

   Click Save at the bottom of the page.

Prices go to Civitatis in your TourTask sales currency.

• Civitatis holds the places while the traveller pays. A hold that is never confirmed expires and frees its places, and nobody is told about it.
• A tour that needs your confirmation stays bookable on Civitatis, and its bookings arrive pending. Accept or Reject each one on its booking page before the booking cut-off, or TourTask rejects it and e-mails you.
• Civitatis can cancel a confirmed booking until the tour starts, with the refund your cancellation policy gives.
• When Civitatis tests the connection, its bookings are test bookings: they hold their places and show in your bookings, but nobody is told about them.