An AI booking assistant for tour operators
The TourTask AI assistant is a chatbot that answers your travellers and makes their bookings. It works in Website chat on your website, and on WhatsApp, Messenger, Instagram, Telegram and e-mail.
The AI assistant at a glance
Answers day and night
Replies at once, also when your team is offline.
Real availability and prices
Checks live availability and quotes the price for the group.
Makes the booking
Books tours and packages, and TourTask sends the confirmation.
Knows their booking
Finds a traveller's booking and answers questions about it.
In their language
Replies in the language each traveller writes in.
Your team steps in
It passes on what it cannot answer, and you can take over.
Channels the AI assistant answers on
Website chat
On your own website and your TourTask booking page.
Your WhatsApp Business number.
Messenger
Your Facebook Page's messages.
The Instagram account linked to your Facebook Page.
Telegram
Your own Telegram bot, made with @BotFather.
Your own address, such as info@yourbusiness.com.
Setting up the AI assistant
- 1
Teach it your business
Go to Customer relations → Website chat → Settings and click Scan website, or Add note and then Generate instructions.
- 2
Check what it learned
Read the Knowledge base and correct anything wrong.
- 3
Choose who answers
Keep Enable AI website chat support and Enable human website-chat support on, or turn one off for a staff-only or an AI-only chat.
- 4
Connect other channels (optional)
Connect WhatsApp, Messenger, Instagram or Telegram under Social messaging channels, and your e-mail address with Connect email address.
- 5
Add the chat to your website
Go to Website integrations → Chat and follow the WordPress or HTML tab.
- 6
Answer from the Inbox
Open Customer relations → Website chat → Inbox and click Take over to answer a conversation yourself.
What the AI assistant costs
The AI assistant is billed by use, on every channel, as AI chat usage on your monthly TourTask invoice. The Assistant model you pick sets the Cost per message, and a Monthly spend limit caps the month. Building the knowledge base is free.
For the price of TourTask itself, see pricing.
Questions we get asked
By default, yes: in Website chat, they give their name, e-mail and phone before the first message. Turn off Ask for contact details first under Customer relations → Website chat → Settings to let them write straight away. The assistant then asks for an e-mail only when it needs one.
No. It makes the booking and shares its link, where the traveller pays with your online payments. A booking that needs your confirmation can be paid once you confirm it.
Yes, in Website chat: turn off Enable AI website chat support and keep Enable human website-chat support on. On the other channels, the assistant always answers first, and Take over lets you reply.
No. The assistant's replies go out at once; you step in by taking over the conversation.
No. On WhatsApp, Messenger and Instagram, your reply reaches the customer only within 24 hours of their last message. Telegram has no such limit.
No. Website chat also appears on your TourTask-hosted booking page, and the other channels need no website. Website chat does not appear on your TourTask website.