How to connect WhatsApp, Messenger, Instagram and Telegram
Connect your own WhatsApp Business number, Facebook Page, Instagram account or Telegram bot under Customer relations → Messages → Channels, in Social messaging channels. Each one is live as soon as it is connected, and its conversations arrive in the Inbox.
Connect Messenger and Instagram
- 1
Log in with Facebook
Click Connect Facebook & Instagram and log in with the Facebook account that manages your Page.
- 2
Choose what to connect
Under Choose what to connect, click Connect as Messenger for a Page, or Connect as Instagram for the Instagram account linked to it. Click Done.
No Connect as Instagram button? Link your Instagram account to the Page on Facebook first, then log in again.
Connect WhatsApp
Click Connect WhatsApp and follow Meta's sign-up window. When it finishes, your number is connected.
Is your number already set up in Meta? Then open the ⋮ menu beside the buttons, choose Connect WhatsApp by ID, and paste the Phone number ID, the WhatsApp Business Account ID and an Access token from Meta's WhatsApp settings. Use a permanent token: Meta's temporary one stops working after 24 hours.
Connect Telegram
- 1
Create a bot
In Telegram, open @BotFather, send /newbot and follow its steps. Copy the bot token it gives you.
- 2
Connect it
In TourTask, click Connect Telegram, paste the Bot token and click Connect.
Customers then find your bot in Telegram by its name and chat with it.
Meta's 24-hour window
WhatsApp, Messenger and Instagram deliver a business's reply only within 24 hours of the customer's last message. After that, nothing you or the assistant send reaches them, so answer waiting conversations the same day. Telegram has no such limit.
What Meta charges for WhatsApp
Since 1 October 2026, Meta charges for WhatsApp replies beyond the first 1,000 a month on each number, the assistant's and your team's alike. Meta bills them to your WhatsApp Business account, not through TourTask: see Meta's prices.
Without a payment method on your WhatsApp Business account, Meta delivers only the first 1,000 replies of each month. Add one under Billing & payments in Meta Business Suite.
Good to know
- The assistant reads text only. Photos, voice messages, stickers, locations and documents don't reach the Inbox, and a photo's caption is lost with it.
- Several quick messages in a row get one reply that covers them all.
- You can connect several channels, such as a Page for each language. Each is a channel of its own.
- A Page, account, number or bot can be connected to one TourTask business only.
- To pause or remove a channel, see Channels.