How to get help from TourTask support and send feedback
The round chat button in a bottom corner of every backoffice page reaches TourTask's support. The Feedback tab beside it sends your ideas and problem reports to the TourTask team.
Chat with TourTask support
- 1
Click the chat button
It sits in a bottom corner of the page. Drag it elsewhere if it covers something.
- 2
Click Start a new conversation
Or open an earlier one under Past conversations.
- 3
Write your question
TourTask's assistant answers at once, and a team member can step in. Online in the chat's header means one is available.
- 4
Show what you mean
Click the camera button (Send a screenshot) to send a picture of your page. Mark it up, then click Send.
A reply that arrives while the chat is closed puts a red count on the chat button and in your browser tab's title.
Send feedback
- 1
Click Feedback
The tab beside the chat button.
- 2
Choose what it's about
Under What's this about?, pick Feature request, Problem report, Suggestion or Other.
- 3
Write your message
Say what you need, or what happened and what you expected.
- 4
Click Attach a screenshot
Optional. It takes a picture of the page behind the form. Mark what you mean with the pen, a rectangle, a circle or an arrow, then click Attach.
- 5
Click Send
The page you were on and your browser's details go with it, so a problem can be looked into straight away.
Your feedback goes to the TourTask team, not to the assistant. If the team replies, the reply arrives in your support chat.
The support chat reaches TourTask. The chat your website visitors use is your own: see Website chat.
Questions we get asked
In the support chat: your feedback opens a conversation there, and the chat button shows a red count when the answer arrives.
Yes. Open the chat: Past conversations lists them, each marked Active or Closed.